Privacy Policy

PERSONAL INFORMATION

This information includes items specific to each User and can be used to identify Ruhaai users uniquely

Data collected, and for what purpose:

This Privacy Policy outlines the types of information collected and how it is used:

·         First and Last Name: Required for app functionality, fraud prevention, security, compliance, and account management.

·         Address: Required for app functionality.

·         Email Address (Optional): Used for app functionality and account management.

·         User IDs: Used for app functionality, analytics, personalization, and account management.

·         Other Non-Public Information (Optional): Used for analytics.

Users may be asked to enter certain details while using the website. The information provided will only be used as specified at the time of collection or in accordance with this Privacy Policy.

LOCATION INFORMATION

When users utilize the Ruhaai, their locations are saved. This information is then used for user authentication as part of the app's functionality

IMAGE INFORMATION (PHOTOS AND VIDEOS)

·         Videos (Optional): Used for app functionality.

·         Photos (Optional): Used for app functionality.

Our website and application may collect user images for profile pictures. These images may be stored on our servers for future use. However, we do not share them with third parties; they are used solely for internal purposes, such as enhancing our services and improving the user experience. By submitting an image to our platform, you acknowledge and consent to its collection and storage.

Purpose of Collecting Personal Information

·         Purchase, Delivery, and Service Fulfillment
At Ruhaai, we utilize your personal information to process and handle your orders, ensuring the smooth delivery of products and services. We also employ your information to facilitate secure payment processing and to keep you informed about the status of your orders, as well as relevant updates, promotions, and offers.

·         Enhancing and Troubleshooting Ruhaai Services
We leverage your personal information to enhance the functionality of the platform, analyze its performance, identify and rectify any errors or issues, and continuously improve its usability and effectiveness for your benefit.

·         Tailored Recommendations and Personalization
Your personal information allows us to provide personalized recommendations for features, products, and services that align with your interests and preferences. By understanding your unique needs, we strive to curate a customized experience with the platform.

·         Compliance with Legal Obligations
In certain instances, we may collect and employ your personal information to fulfill our legal obligations. For example, we may require specific information from vendors, such as establishment details and bank account information, for identity verification purposes and other lawful obligations.

·         Effective Communication
We utilize your personal information to establish effective communication with you regarding the platform and its services. This includes engaging with you through various channels like phone, email, and chat, ensuring timely and relevant correspondence.

·         Advertising and Interest-Based Offers
Your personal information may be used to display interest-based advertisements, showcasing relevant features, products, and services that are likely to capture your interest. To gain further insights, we recommend reviewing our Interest-Based Ads notice.

·         Fraud Prevention and Credit Risk Management
We prioritize the protection of our customers, Ruhaai , and others by utilizing personal information to prevent and detect instances of fraud and abuse. In doing so, we implement scoring methods to assess and manage credit risks effectively.

Sharing of personal information

At Ruhaai, we understand the importance of your privacy and are committed to maintaining the confidentiality and security of your personal information. This Privacy Policy outlines how we handle data sharing and the circumstances under which we may share your information with third parties. By using our platform,you consent to the practices described in this Privacy Policy.

Types of Data Sharing:

·         Sharing with Service Providers
We may share your personal information with trusted third-party service providers who assist us in delivering our services. These service providers are bound by confidentiality agreements and are authorized to use your information solely for the purpose of providing services on our behalf.

·         Sharing with Business Partners
In some cases, we may partner with other businesses to offer joint services or promotions. If you participate in such activities, your personal information may be shared with these business partners. We will ensure that our business partners handle your information in accordance with applicable privacy laws and with your consent.

·         Legal Requirements
We may disclose your personal information if required to do so by law, regulation, legal process, or enforceable governmental request. This includes responding to lawful requests from public authorities to meet national security or law enforcement requirements.

·         Aggregated or Anonymized Data
We may aggregate and anonymize your personal information to create statistical or analytical insights. These aggregated or anonymized data sets may be shared with third-party tools for research, analysis, marketing, or other purposes.

·         Data Security
We take appropriate technical and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. We ensure that our third-party partners and service providers also implement adequate security measures to protect your information.

·         Third-Party Websites and Services
Our platform may contain links to third-party websites or services. This Privacy Policy applies solely to the platform, and we are not responsible for the privacy practices or content of those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information

APP ACTIVITY

·         Data collected, and for what purpose:

·         App interactions – for Analytics, Personalisation

·         In-app search history – for App functionality, Analytics, Personalisation

·         Other actions – for App functionality, Analytics, Personalisation

COOKIES

The User should know that information and data may be collected automatically through “cookies.” “Cookies” are small text files that a website can use to identify returning users, monitor behavior, collect general information to enhance the website, and determine the direction of advertising. Cookies do not attach to the User’s system and do not harm files. If the User does not want the information collected through cookies, the cookie feature can be readily accepted or rejected in most browsers.

PRIVACY POLICY CHANGES

We reserve the right to modify or update the Privacy Policy at any time, and the continued use of the Services by the User is a sign of acceptance of these policies.

All content available through any of the Ruhaai services, such as text, graphics, logos, button icons, images, video images, downloadable and copyable items, data, and all content produced by Ruhaai is part of the Ruhaai property. The use and publication of all available materials are the exclusive prerogatives of Ruhaai, and any use without obtaining written permission reserves the right to prosecute Ruhaai.

In addition, the scripts and names of the services available through each of the services created by Ruhaai and the registered trademarks are the exclusive property of Ruhaai, and any use for commercial purposes is subject to legal prosecution.

Information We Collect When You Visit Our Website

·         Web Server Log Information

We use a third-party server to host our website. Our website server automatically logs the IP address used to access our website, along with other details about the visit, such as the pages accessed, information requested, the date and time of the request, the source of access (e.g., the referring website or URL), browser version, and operating system.

·         Use of Website Server Log Information for IT Security Purposes

Our third-party hosting provider stores server logs to maintain network and IT security, ensuring the website remains uncompromised. This includes analyzing log files to detect and prevent unauthorized access, malware distribution, denial-of-service attacks, and other cyber threats by identifying unusual or suspicious activity.

Unless investigating suspicious or potential criminal activity, we do not attempt—nor do we allow our website server provider to attempt—to identify individuals from the information collected via server logs.

Cookies

Cookies are data files sent from a website to a browser to record information about users for various purposes. We use cookies, including essential, functional, and analytical cookies. You can reject some or all of the cookies we use on or via our website by changing your browser settings; however, doing so may impair your ability to use our website or some of its features.

For each user, our web server automatically recognizes the following:

·         Host origin of the request

·         Referrer

·         Session data

·         Pages viewed

·         Browser type

·         Operating system information

Ruhaai uses cookies to ensure our website functions properly on your device, allowing you to access content seamlessly. Cookies do not store passwords or credit card information.

 

Accepting or Rejecting Cookies

There are several ways to accept or reject some or all cookies. Below are some of the main methods:

·         Changing Browser Settings

·         Google Analytics Opt-out Add-ons

·         Clearing Existing Cookies

You are welcome to block the use of some or all cookies on our website. However, please note that doing so may impair the functionality of our website or even render some features unusable.

Additionally, clearing all cookies from your browser will remove any cookies storing your preferences, such as whether you have accepted cookies on a website or any settings that block other cookies.

Information We Collect When You Contact Us

When you reach out to us, we may collect the following information:

·         Email ID

·         Contact Number

·         Name

·         Address

·         Measurement Sizes (if applicable)

We use a third-party email provider to securely store the emails you send us.

Information We Collect When You Interact with Our Website

Subscription/Newsletters

You can opt in to receiving marketing communications from us about our goods and services by keeping the ‘I would like to receive offers about products and services’ box checked and confirming your selection when engaging with our platform. We will send you marketing communications only if you opt in. When you subscribe to our e-newsletter for updates, news, and offers, we collect your email address, device OS, and country code. This information is securely stored with our third-party mail server providers and hosting servers.

Registration / Checkout / Guest Checkout

When you register, create an account, or proceed to checkout on our website, we collect the following information:

Name

Shipping Address (Country, Street Address, Town/City, Postcode)

Billing Address (Country, Street Address, Town/City, Postcode)

Phone Number

Email Address

Password (We do not view or store your plain password; it is securely encrypted.)

This information is securely stored on our servers to enhance your future user experience.

Measurements

If you add stitchable products to your cart, we collect body or garment measurements, which we store on our servers to streamline your future visits and orders.

Information Collected While Placing an Order

When you place an order, you need to make a payment for the goods or services. We use third-party payment processors, including PayPal, Razorpay, and PayU, to handle payments securely through their payment gateways.

Third-Party Payment Processors

These third-party processors collect, use, and process your payment information in accordance with their privacy policies. You can review their privacy policies at the links below:

PayPal

Razorpay

PayU

Disclosure and Additional Uses of Your Information

Disclosure to Service Providers

We engage third-party service providers to help operate our business and process your information on our behalf. These include:

·         Email providers

·         Mailing list providers

·         IT service providers

·         Web developers

·         Hosting providers

Your information is shared with these service providers only when necessary for business operations.

Disclosure for Legal Reasons

We may disclose your information in the following cases:

·         To report possible criminal acts or threats to public security to the relevant authorities

·         To enforce or protect our legal rights

·         In relation to legal disputes or proceedings

·         To comply with applicable laws, regulations, and legal requirements

Disclosure to Other Third-Party Providers

User data may also be shared with third-party providers, including but not limited to:

·         Analytics partners

·         Accountants

·         Advisors

·         Affiliates

·         Business partners

·         Independent contractors

·         Insurers

·         Auditors

·         Sponsors

How Long We Retain Your Information

If you place an order for goods or services, we retain your information for at least seven years following the end of the financial year in which the order was placed, in compliance with legal obligations.

For other cases, retention is based on:

·         The purpose of collecting the data and whether it remains necessary

·         Legal obligations to retain the data

·         Any consent given for continued processing

·         Industry best practices

·         Risk, cost, and liability factors

·         The ability to keep the data accurate and up to date

Personal Information

We collect personal information when you register, leave reviews, or use other platform features. This includes:

·         Name

·         Email address

·         Phone number

When you search on our platform, search keywords are securely stored to improve search results.

Information Use and Sharing

Legal Requirements

We may disclose personal information to:

·         Comply with the law or legal processes

·         Protect and defend the rights or property of Ruhaai

·         Ensure compliance with our Terms & Conditions

We also cooperate with law enforcement and other relevant authorities in enforcing laws, intellectual property rights, and investigating illegal activities.

Communication

We may send updates about new services. You can opt out of receiving communications by emailing hello@ruhaai.com

Payments

For credit/debit card purchases, your payment details will be securely processed by financial institutions.

Third Parties

We do not disclose your personal information to third parties. However, Ruhaai may use aggregate, non-identifiable user data for business analysis, advertising, and collaboration with business partners, sponsors, and advertisers.

 

Business Transfers

In the event of a merger, acquisition, debt financing, or sale of company assets, personal data may be transferred as part of business assets.

Miscellaneous Privacy Issues

Minors

Users under 18 may not use the platform. We do not knowingly collect information from minors. Children’s products available on our site are intended for purchase by adults. If you are under 18, you may use Ruhaai only under parental supervision.

Advertising

Ruhaai uses Google remarketing to advertise online. Third-party vendors, including Google, may display ads based on past visits to our site. We and third-party vendors use cookies (e.g., Google Analytics and DoubleClick cookies) to optimize and serve ads.